BulletBlocker strives on 100% customer satisfaction . If at any time, within 10 days of receiving your order, you are not satisfied with the fit, style, quality or design of the product(s), return the item(s) to us in the condition in which it was received and we will refund your purchase price 100% or exchange the item.
Keep in mind, many of our products are custom made. Our return and exchange policy does not apply to our custom made products; specifically our clothing lines. Each garment is custom made to order and any return/exchange is subject to a $200 restocking fee in addition to the base 15% restocking fee. Returns of custom products are at the discretion of BulletBlocker. Please email us at Info@BulletBlocker.com
to set up a return tracking number to avoid any delays in your refund. Please note that the BEST way to communicate with us is always by detailed e-mail. If you reach our voice mail, please leave a clear and detailed message. Feel free to check out our Frequently Asked Questions
Product Quality Warranty:
BulletBlocker warranties all BulletBlocker products against defects in workmanship for 1 year from purchase date. This includes seams and tears in cloth that are due to faulty materials and workmanship, excluding normal wear and tear and/or abuse. BulletBlocker reserves the right to determine whether product defect is in workmanship, materials, normal wear/tear or abuse. We will make every reasonable effort to achieve customer satisfaction. Any remedies is at the sole discretion of BulletBlocker and may include:
replacement of the product
exchange for a similar product
refund of sale price
whole or partial credit for future purchases
Refund, Returns and Cancellation Policies:
All merchandise accepted for return by BulletBlocker must be accompanied by the original sales invoice and received at BulletBlocker's main office within two weeks of original delivery. We then issue the purchaser a credit note if we receive the goods in new condition and without modification. The credit note entitles the purchaser to obtain other goods from us in exchange. Shipping charges are not refundable. Shipping and handling charges on returns is the responsibility of the buyer. Any orders we agree to restock will incur a 15% restocking fee on the original cost price. Returned Checks Subject to a $25 Fee. Any shipment damage or loss in transit must be communicated to us within 5 business days to claim for damage or loss.